Privacy Policy

Effective Date: April 13, 2025
Last updated: April 13, 2025

HeartFeltHelps.Me ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, and services (collectively, the "Service").

By using HeartFeltHelps.Me, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of data:

a. Information You Provide

Email address and password (for account creation)
Reflections, journal entries, and messages written during sessions
Feedback, survey responses, or contact form submissions

b. Automatically Collected Information

IP address, device type, browser, and usage data
Authentication status via Firebase
Session logs (timestamped, non-identifiable unless tied to an account)

2. How We Use Your Data

We use your data to:

Provide personalized wellness experiences
Deliver AI-powered session summaries and reflections
Track your progress over time (when logged in)
Improve, monitor, and secure the Service
Offer limited support and communicate important updates

We do not sell your data, nor do we use it for advertising purposes.

3. AI and Emotional Support Disclaimer

HeartFeltHelps.Me uses advanced AI models to generate personalized responses and therapeutic reflections. While our goal is to provide helpful insights, these responses are not a substitute for professional therapy or medical treatment.

If you are experiencing a mental health crisis, emotional distress, or suicidal thoughts, please contact a licensed mental health provider or call a crisis line immediately.

4. Data Storage and Security

Your data is securely stored using Google Firebase / Firestore, a cloud-based platform with strong encryption and access control.

We take precautions to protect your information, including:

Secure authentication and role-based access
Data validation to prevent abuse
SSL encryption during transmission

However, no system is 100% secure, and you use the Service at your own risk.

5. HIPAA and Medical Privacy Disclaimer

HeartFeltHelps.Me is not a HIPAA-covered entity. We are not subject to HIPAA regulations and do not store Protected Health Information (PHI) as defined by federal law.

You should not enter sensitive medical or diagnostic information into the platform.

6. Children's Privacy

Our Service is not intended for use by children under 16 without parental consent. If you are under the age of majority in your jurisdiction, please do not use the Service without permission from a parent or legal guardian.

7. Sharing Your Data

We do not share your personal information with third parties except in the following limited cases:

With your consent
To comply with legal obligations
To trusted service providers who assist us in delivering the platform (e.g., Firebase, Stripe)
To protect the rights, safety, or security of users or the platform

8. Your Rights and Choices

You may request:

Access to your stored data
Correction of inaccurate data
Deletion of your account and associated content

To do so, email: support@heartfelthelps.me

9. Data Retention

We retain your information for as long as your account is active, or as needed to deliver the Service. You may request deletion at any time.

Some anonymized data may be retained for analytical or security purposes.

10. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the app. Your continued use of the Service constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:
support@heartfelthelps.me

Last updated: April 13, 2025